Technology Support Analyst

JOB TITLE: Technology Support Analyst

VACANCY #: 65021005

DIVISION: Aquarium

SALARY GRD/RANGE: 74 $31,473 – $80,000

RECRUITMENT RANGE: $31,473 – $64,484

APPT TYPE: Perm Full-Time

CLOSING DATE: 6/13/2014

LOCATION: Wake County

**** Position will function as Technology Support Analyst for the North Carolina Aquarium in Raleigh ****



The mission of the North Carolina Aquariums is to inspire appreciation and conservation of North Carolina’s aquatic environments. This mission is achieved by attracting, retaining and developing a world class team of professionals; providing visitors with outstanding exhibits, experiences and customer service; practicing sustainability, internal customer service and fiscal responsibility; and working to save and restore aquatic species and habitats.

This position is located in the Aquarium Division Office located at 3125 Poplarwood Court, Raleigh, North Carolina. Raleigh is the capital of the state of North Carolina as well as the seat of Wake County. The Raleigh office provides administrative support to the three Aquariums and Pier located at Fort Fisher, Pine Knoll Shores, Roanoke Island and Nags Head.


The primary purpose of this position is to provide technical support of servers, networks, and software and hardware for a point-of-sale system running admissions, gift shop sales, on-line registrations, etc. This position must have knowledge of point-of-sale systems, their operation and support. Maintenance and support requirements are 24/7 to keep operations functioning at all facilities.

A secondary, but equally important purpose of this position is to provide leadership, direction, creativity and innovation for digital exhibits at all facilities. This position will work closely with the exhibit curators to design, develop and implement digital, computer-driven exhibit components into the visitor experience. This will include programming, designing, and specifying computer-driven interactive exhibits, broadcast and web media throughout the Aquariums and Pier. Digital exhibitory components will include the use of augmented reality, digital puppetry, gaming, integrated theatrical productions, etc.

This position is posted at the Advanced Competency level. If no applicants meet the required competency level of the position, then management may consider contributing level applicant. For current state employment/re-employment, this position is salary grade equivalent to salary grade 74.

A skills assessment may be conducted during the interviewing process for this position.


Planning and Organizing

• Demonstrated experience in developing and maintaining computer-assisted and computer-driven digital exhibits/programs for aquariums, zoos or museums.

• Demonstrated experience dealing with all technical instructions from system integrators and work independently.

• Demonstrated experience working with and leading a team planning digital integration into educational programs and exhibits

Project Management

• Demonstrated experience handling management of projects up to the medium level of complexity.

• Demonstrated experience prioritizing design and technology projects.

Technical Knowledge

• Demonstrated experience providing client support, troubleshooting and maintaining point-of-sale systems.

• Demonstrated experience maintaining and supporting data and telecommunications system which includes web cameras, network and servers.

• Demonstrated experience complying with Payment Card Industry (PCI) compliance standards.

• Demonstrated experience with Payment Card Industry audit and gap analyses

Technical Solution Development

• Demonstrated experience to identify, document, resolve and implement information technology solutions.

Technical Support

• Demonstrated knowledge of normal function of all equipment used and the ability to solve or prevent problems.

• Demonstrated ability to identify and create supporting images for exhibits, public relations materials and planning projects.

• Demonstrated ability to maintain and upgrade equipment, hardware and software as necessary.

Consultancy Skills

• Demonstrated experience training users in appropriate software and hardware maintenance.

• Demonstrated experience creating, maintaining and upgrading guidelines for users to troubleshoot repairs, software upgrades, and simple system maintenance issues.


Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education. All degrees must be received from appropriately accredited institutions.


To apply for this position, please click the following link:

To receive credit for your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Persons eligible for veteran’s preference must submit a copy of Form DD-214.

DENR uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Personnel Act with the most qualified applicants. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills and abilities, internal equity and budgetary considerations pertinent to the advertised position. The State of North Carolina is an Equal Opportunity Employer.

For additional information, please contact:

Ruth Evans
NC Aquariums Division
(919) 877-5500, ext. 228