Guest Services Associate

JOB TITLE:  Administrative Associate I Working Title: Guest Services Associate
VACANCY # 60093173, 60093174, 60093175
DIVISION:    NC Aquarium at Fort Fisher
RECRUITMENT RANGE:  $12.00 hourly            
APPT TYPE: Part-time/Temporary
CLOSING DATE:    TBD                                      
LOCATION: New Hanover County

This is an hourly temporary position. This position will work a flexible work schedule, including evenings, weekends, and holidays.  Hours vary seasonally.  It is classified as temporary/part-time and does not include state benefits. Recommended applicant will be subject to a background check. 

Department Information:

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history. We encourage you to apply to become a part of our team.  

Division Information:

The mission of the North Carolina Aquariums is to inspire appreciation and conservation of our aquatic environments. This mission is achieved by attracting, retaining, and developing a world class team of professionals; providing visitors with outstanding exhibits, experiences and customer service; practicing sustainability, internal customer service and fiscal responsibility; and working to save and restore aquatic species and habitats. 

The North Carolina Aquarium at Fort Fisher, located 20 miles south of Wilmington, NC, in Kure Beach, overlooks the Atlantic ocean and Cape Fear river. A living collection of over 2,700 animals in 93,000 ft2 of exhibit space attracts and engages over 440,000 visitors each year. The Aquarium is surrounded by protected woodland, marsh, and beach. Visitors often plan to stop at sites adjacent to the Aquarium - Fort Fisher State Recreation Area and historic Fort Fisher Civil War Museum. Fort Fisher Aquarium is a unique place to visit, and work.

Description of Work and Job Requirements: 

·        Welcome visitors to the aquarium while verifying ticket purchases and memberships. 

·        Create reservations using online reservation system and processing required payments via credit card or cash using Point of Sale system. 

·        Assist with the sale and renewal of memberships. 

·        Provide visitor information about the aquarium and the surround areas. 

·        Duties as assigned. 

·        No minimum number of hours are guaranteed. 

·        Weekend, Holiday and Evening work required. 

Knowledge, Skills & Abilities:

The Guest Services Unit seeks a qualified, passionate candidate to join our team to ensure a consistent, memorable guest experience and provide the highest level of customer service as well as safety and enjoyment for guests, members and the community. The guest services department serves as a bridge between the Aquarium and the public, interacting with a variety of guests. Team members are an excellent source of information about the Aquarium, exhibits/programs and the surrounding community.  This Position requires cash handling and customer service experience and knowledge of computer skills. Applicants must be articulate, have good communication skills, interact well with the general public and staff, and have excellent customer service skills. The successful candidate will be able to work in a pleasant manner with the public.

Education and Experience:

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience. 

How to Apply: 

Email, Mail, fax or deliver a completed PD-107 State Application for Employment. Use the following link .  Send applications to the address below by 5 p.m. on the closing date.

The Department of Natural & Cultural Resources (DNCR) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Personnel Act with the most qualified applicants.  Degrees must be received from appropriately accredited institution. The State of North Carolina is an Equal Opportunity Employer.
It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

All relevant experience must be included on application to receive proper credit. Incomplete application forms will not be accepted. A cover letter and resume may be submitted along with the completed application. However, cover letters or resumes will not be accepted in lieu of the state application form. Please complete the state application form completely and indicate the desired position on the application.

Contact Information:  

Joanna Zazzali
900 Loggerhead Road
Kure Beach, NC 28449
[email protected]
Office: 910-772-0517
Fax: 910-458-6812